We understand your excitement about your order, and we want to assure you that we're already working on it!
To keep you well-informed and to address any potential queries, we have gathered all the essential information related to shipping, duties and taxes, replacements, refunds, and returns on this page.
Feel free to explore the details here and rest assured, we're committed to providing you with the best possible service throughout the entire process.
WE'VE GOT YOU COVERED!
WE'RE ALL HUMAN
In our world, time never stands still, and we frequently find ourselves seeking instant replies to our emails, text messages, and online orders.
However, it's essential to remember that we are all human! At BERML, we are dedicated to delivering top-notch Customer Service to our valued BERML TRIBE MEMBERS. Nevertheless, we also recognize the significance of taking occasional breaks, just like our suppliers do.
Please bear in mind that our operations are carried out by real people, not automated robots, which means that certain delays might occur due to various time zone differences and public holidays.
Rest assured, we are committed to fulfilling your orders as efficiently as possible and appreciate your understanding during any unforeseen delays.
STREAMLINED SHIPPING OPTIONS
We've streamlined our shipping choices to provide you with greater convenience:
Standard Shipping - FREE
- Delivery time may vary, spanning from 7 to 30 days.
- Our team works diligently to ensure prompt delivery and will keep you informed throughout the entire process.
Express Shipping - US$ 39.69
- Typically, delivery time is less than 7 days (subject to customs and weather conditions).
- We prioritize expedited service and will keep you informed throughout the entire process.
Kindly be aware that shipping time commences once the pick-up is confirmed. We strive to offer the best shipping experience possible for your satisfaction.
We are able to ship orders to both residential addresses and mailboxes.
As long as your billing address is checks out, we have no issues in processing and delivering your order promptly.
Your satisfaction is our top priority, and we strive to ensure a smooth and hassle-free shipping experience for all our customers.
DUTIES & TAXES
Dependent on where you live- there may be an import duty or tax on your order.
TRACKING YOUR ORDER
You can track your order here.
REPLACEMENTS & RETURNS
We also understand that sometimes things don't go as planned, and people change their minds – it happens to the best of us! If any of our fashion jewelry products haven't met your expectations, we're here to help.
We offer a hassle-free replacement service, completely free of charge (within reasonable limits).
Rather than providing 'free' returns, we cover the shipping costs for sending your exchange item back to you, completely free of charge.
However, please note that we do not offer refunds for the postage costs incurred during your original order, nor do we cover the postage cost for your to return your item to us.
Your satisfaction is our priority, and we want to ensure you have the best experience with our products.
Fore more information, please view our RRR (Replacements, Returns & Refunds) Policy.